Frequently Asked Questions
Where are your products made?
Our products are made in North America and shipped USPS.
How long to they take to make?
Production takes 3-10 business days, although we have been seeing that hold steady at around 4 business days.
What are the delivery charges?
We offer Free Shipping on every order over $50.
How long will delivery take?
Depending on your address, you will see a selection of options – overnight, express, standard, economy, no rush, and flat rate as in the example below.
Are you open during COVID-19?
Yes, our customer support and fulfillment centers are open 24/7 during this time. Along with the safety of our employees, our priority is to continue supporting online merchants. We think that it's especially important during these times to support our customers to work from home however we can.
Do you have an Affiliate Program?
Yes, we have a "refer a friend" affiliate program. For more information please click here.
Do you offer Wholesale/Bulk Pricing?
Yes, we do. For more information please click here.
Which forms of payment methods do you accept?
- All Major credit cards: Visa, MasterCard, American Express, JCB, Discover, Diners Club
- Apple Pay
- Google Pay
Which Shipping Carriers do you use?
Depending on the product and where you are located (we ship our products to customers worldwide) we use:
- Royal Mail
How secure is your website? Is my data protected?
Your information is safe with us. We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. Trusted 3rd party vendors also conduct our additional payment methods Amazon Pay, Apple Pay, Bitcoin, Google Pay and PayPal. In addition:
- We use 256-bit SSL encryption to transmit your data securely
- We respect your privacy and do not share your information
- Our servers are monitored 24/7 for security and uptime
What exactly happens after ordering?
Your order is checked for accuracy, then sent to production. Most items have a turnaround time of 2-7 business days. Once production and quality assurance is complete, your order will be shipped and you will receive a tracking number.
Do I receive a receipt for my order?
Yes, you will receive a receipt from us by email.